FREQUENTLY ASKED QUESTIONS

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Where can I get Material Safety Data Sheets (MSDS)?

Click the product of interest:
Caustic Potash, liquid
Potassium Hydroxide, liquid
KOH, liquid
Caustic Potash, dry
Caustic Potash, walnut
Caustic Potash, flake
Caustic Potash, briquette
Caustic Potash, anhydrous
KOH, dry
Potassium Hydroxide, dry
Potcarb, anhydrous
Potcarb, liquid
Chlorine, liquid
Chloropicrin
Trichloronitromethane
Anhydrous Potassium Carbonate
Liquid Potassium Carbonate

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Where can I get product specifications?
Click the product of interest:
Caustic Potash, liquid
Potassium Hydroxide, liquid
KOH, liquid
Caustic Potash, dry
Caustic Potash, walnut
Caustic Potash, flake
Caustic Potash, briquette
Caustic Potash, anhydrous
KOH, dry
Potassium Hydroxide, dry
Potcarb, anhydrous
Potcarb, liquid
Chlorine, liquid
Chloropicrin
Trichloronitromethane
Anhydrous Potassium Carbonate
Liquid Potassium Carbonate

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What Certifications apply to ASHTA products?
Certifications will appear in each specification. Please select the product of interest from the scroll down menu above to view each product specification.

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Is ASHTA ISO certified?

To view the current ISO 9001 certification, click on the link below and search for the current Ashta certificate.

Click here.

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Who is my ASHTA sales representative?
To find your ASHTA representative anywhere in the contiguous 48 states, click here.

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How do I request a sample?
Email your request, along with your name and company address to customerservice@ashtachemicals.com

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Who do I contact for... ?

Contact us by phone at (800) 492-5082 Customer Service.

All other inquiries call (800) 344-8820
Please ask to be transferred to the appropriate department.

Click to send an e-mail to:
Customer Service

Sales
Purchasing
Human Resources
Accounting
Technical Services
Safety & Environmental Issues
Production
Engineering


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How do I buy packaged product?
All ASHTA dry products may be purchased from ASHTA or one of its authorized distributors in 50 pounds, 400 pounds, 2000 pounds in stock. Special weight must be prepared. All ASHTA liquid products are available in drums or semi-bulk containers exclusively from authorized ASHTA distributors. Please click here and select the nearest ASHTA location to reveal your representative. Contact your representative in person for the authorized distributor nearest you.

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How do I place an order?
Please contact your sales representative for initial registration. For telephone order placement, call 1(800)492-5082, fax 1(440)992-0151, or e-mail customerservice@ashtachemicals.com.

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Is there an authorized ASHTA distributor in my area?
Please click here and select the nearest ASHTA location to reveal your representative. Contact your representative in person for the authorized distributor nearest you.

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Where are ASHTA plants, terminals and warehouses located?
Please click here and select the nearest ASHTA location to reveal your representative. Contact your representative in person for the authorized distributor nearest you.

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What are the hours of operation?
Office hours at the ASHTA Chemicals Inc. headquarters are between 8:00am to 5:00pm EST.
To contact the company after hours, call (800) 492-5082.
To contact in case of emergency, call (800) 424-9300.

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How do I reach someone 24 hours a day?
To contact the company after 5:00 PM EST or before 8:00 AM EST, call (800) 492-5082.
To contact in case of emergency, call (800) 424-9300.

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How does ASHTA bill for their products?
Payment terms are NET 30 days. ASHTA is open to electronic billing and payment methods other than mailings. Please contact your ASHTA representative for details. Prices are quoted on a 45% or 50% basis for liquid potassium hydroxide and a 47% basis for liquid potassium carbonate. All ASHTA products are billed at the shipping assay which will usually differ from these values. The billing weight will be adjusted to reflect the actual variance from these base values.
For example, a typical liquid potassium hydroxide shipping assay might be 45.6%. Therefore, the billing weight would be the net shipping weight times 45.6%/45.0%. The same applies for the other liquid products listed above.
All dry products are sold on a flat assay basis and there is no adjustment to billing based on assay variances.

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How many employees does ASHTA have?
ASHTA has approximately 100 full time, non-union employees.

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What are typical lead times for ASHTA products?
All ASHTA products are available from stock at their producing locations and may be shipped as soon as transportation can be arranged. Liquid and dry products are stocked at terminals and warehouses based on forecast demand. Product may be subject to availability.

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What are the employment opportunities at ASHTA?
ASHTA Chemicals Inc. is always looking for qualified individuals to enhance it's human capital. If you are interested in a position, please e-mail an attachment of your resume in Word format to this address: Human Resources

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How do I get statistical quality data?
Certificates of analysis and certificates of conformance are available for all ASHTA product shipments. Please contact customer service directly by telephone at (800) 492-5082, Fax (440) 992-0151, or e-mail customerservice@ashtachemicals.com.
Statistical Quality Control Information is also available for various time intervals and parameters. To make these arrangements, please contact your sales representative.

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What is the price of my ASHTA product?
Pricing for existing products purchased may be obtained by contacting customer service directly by telephone at (800)492-5082, Fax (440) 992-0151, or e-mail at customerservice@ashtachemicals.com, or your ASHTA sales representative. If you are not currently purchasing the product of interest, contact your ASHTA sales representative to get this information.

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Where can I get product specifications?
Click the product of interest:
Caustic Potash, liquid
Potassium Hydroxide, liquid
KOH, liquid
Caustic Potash, dry
Caustic Potash, walnut
Caustic Potash, flake
Caustic Potash, briquette
Caustic Potash, anhydrous
KOH, dry
Potassium Hydroxide, dry
Potcarb, anhydrous
Potcarb, liquid
Chlorine, liquid
Chloropicrin
Trichloronitromethane
Anhydrous Potassium Carbonate
Liquid Potassium Carbonate

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